Refund Policy

Global Muslim Treasury
Effective Date: June 26, 2025
Last Updated: June 26, 2025

1. Introduction

Global Muslim Treasury is committed to providing exceptional service in accordance with Islamic principles of fairness (Adl), transparency (Shaffafiya), and good faith (Husn al-Qasad). This Refund Policy outlines our approach to refunds and cancellations for all services and products offered through our website www.globalmuslimtreasury.org.

All refund decisions are made in compliance with Islamic business ethics and applicable consumer protection laws, including South African Consumer Protection Act and international regulations where applicable.

2. General Refund Principles

2.1 Islamic Business Ethics

Our refund policy is guided by Islamic principles:

  • Justice (Adl): Fair treatment of all parties
  • Transparency (Shaffafiya): Clear and honest communication
  • Good Faith (Husn al-Qasad): Acting in the best interest of all parties
  • Mutual Consent (Taradhi): Agreements should be mutually acceptable

2.2 Consumer Rights

We respect your consumer rights under applicable laws including:

  • South African Consumer Protection Act
  • GDPR and POPIA consumer protections
  • Islamic commercial law (Fiqh al-Muamalat)

3. Services and Products Coverage

3.1 Digital Products and Services

This policy covers:

  • Educational materials and courses
  • Digital Islamic finance resources
  • Consultation services
  • Subscription-based services
  • Software tools and calculators
  • E-books and digital publications

3.2 Physical Products

This policy covers:

  • Books and printed materials
  • Islamic finance guides
  • Educational materials
  • Any physical products shipped to customers

4. Refund Eligibility

4.1 Eligible Refund Scenarios

You may be eligible for a refund in the following circumstances:

  • Defective Products: Products that do not function as described
  • Non-Delivery: Services or products not delivered within agreed timeframes
  • Misrepresentation: Products or services significantly different from description
  • Technical Issues: Inability to access digital products due to our technical problems
  • Duplicate Payments: Accidental multiple payments for the same item
  • Unauthorized Transactions: Payments made without your consent

4.2 Islamic Considerations

Refunds will be considered based on Islamic principles:

  • Defects (Ayb): Products with hidden defects that affect their value or utility
  • Misrepresentation (Tadlis): Concealment of product defects or false information
  • Non-conformity (Mukhalafa): Products not matching agreed specifications
  • Mutual Agreement (Iqala): Cancellation by mutual consent

5. Refund Timeframes

5.1 Digital Products

  • Immediate Access Products: 7 days from purchase date
  • Course Materials: 14 days from enrollment or first access
  • Subscription Services: 14 days from subscription start date
  • Software Tools: 30 days from purchase date

5.2 Physical Products

  • Books and Materials: 30 days from delivery date
  • Educational Packages: 14 days from delivery date
  • Custom Orders: Non-refundable unless defective

5.3 Services

  • Consultation Services: 24 hours before scheduled appointment
  • Educational Workshops: 48 hours before event start
  • Online Courses: 7 days from enrollment

6. Non-Refundable Items

The following items are generally non-refundable:

  • Completed Services: Consultation or advisory services already provided
  • Downloaded Digital Content: Content that has been fully downloaded or accessed
  • Customized Products: Items specifically created for individual customers
  • Gift Cards or Vouchers: Unless required by law
  • Third-Party Services: Services provided by external partners
  • Perishable Items: Time-sensitive educational opportunities

7. Refund Process

7.1 How to Request a Refund

To request a refund:

  1. Contact Us: Email info@globalmuslimtreasury.org with “Refund Request” in the subject line
  2. Provide Information: Include order number, purchase date, and reason for refund
  3. Supporting Documentation: Provide any relevant evidence or documentation
  4. Response Time: We will respond within 2 business days

7.2 Required Information

Please include the following in your refund request:

  • Full name and contact information
  • Order or transaction number
  • Date of purchase
  • Detailed reason for refund request
  • Any supporting evidence or documentation

7.3 Review Process

Our refund review process includes:

  • Initial Review: 2-3 business days for eligibility assessment
  • Islamic Ethics Review: Consultation with our Shariah advisory board if needed
  • Decision Communication: Written notification of our decision
  • Processing Time: 5-10 business days for approved refunds

8. Refund Methods

8.1 Payment Method

Refunds will be processed using the same payment method used for the original purchase:

  • Credit/Debit Cards: 5-10 business days
  • Bank Transfers: 3-7 business days
  • Digital Wallets: 1-3 business days
  • Cash Payments: Contact us for alternative arrangements

8.2 Currency and Fees

  • Refunds will be processed in the original currency of purchase
  • We will cover standard processing fees for approved refunds
  • Currency conversion rates may vary from original purchase rates
  • Third-party payment processor fees may apply in some cases

9. Partial Refunds

We may offer partial refunds in certain circumstances:

  • Partial Service Usage: Prorated refund for partially used services
  • Bundled Products: Refund for unused portions of product bundles
  • Damaged Items: Partial refund for items with minor defects
  • Educational Courses: Prorated refund based on completion percentage

10. Exchange and Store Credit

As an alternative to refunds, we may offer:

  • Product Exchange: Replacement with similar value items
  • Store Credit: Credit toward future purchases
  • Service Upgrades: Enhanced services at no additional cost
  • Extended Access: Additional time for digital services

11. Dispute Resolution

11.1 Islamic Mediation

In accordance with Islamic principles, we encourage:

  • Direct Discussion: Open communication to resolve issues
  • Mediation (Wasata): Third-party Islamic mediation if needed
  • Arbitration: Shariah-compliant arbitration for complex disputes

11.2 Legal Remedies

If Islamic mediation is unsuccessful:

  • Consumer protection authorities may be contacted
  • Legal action may be pursued in accordance with local laws
  • Alternative dispute resolution mechanisms may be utilized

12. Exceptional Circumstances

12.1 Force Majeure

In cases of extraordinary circumstances beyond our control:

  • Natural disasters affecting service delivery
  • Government regulations preventing service provision
  • Technical failures due to external factors
  • We will work with customers to find equitable solutions

12.2 Goodwill Refunds

We may offer goodwill refunds at our discretion:

  • Customer satisfaction concerns
  • Service quality issues
  • Technical difficulties beyond normal expectations
  • Long-term customer relationship considerations

13. Prevention and Quality Assurance

To minimize refund requests, we:

  • Clear Descriptions: Provide detailed product and service descriptions
  • Quality Control: Maintain high standards for all offerings
  • Customer Support: Offer comprehensive pre-purchase assistance
  • Regular Updates: Keep all information current and accurate
  • Feedback Integration: Continuously improve based on customer input

14. Contact Information

For refund requests or questions about this policy:

Global Muslim Treasury
Email: info@globalmuslimtreasury.org
Address: 109 Sunny Road, Lakefield, Benoni
Phone: +27 83 626 6504

Refund Inquiries: Please use subject line “Refund Request”
Business Hours: [Insert Business Hours]
Emergency Contact: [If applicable]

15. Policy Updates

This Refund Policy may be updated from time to time. Changes will be:

  • Posted on our website with updated dates
  • Communicated to active customers via email
  • Applied to future transactions (existing transactions remain under original terms)
  • Reviewed annually for compliance and effectiveness

16. Compliance and Regulations

This policy complies with:

  • South African Consumer Protection Act
  • Islamic Commercial Law (Fiqh al-Muamalat)
  • GDPR and POPIA Consumer Rights
  • International Consumer Protection Standards
  • E-commerce Regulations

17. Acknowledgment

By making a purchase from Global Muslim Treasury, you acknowledge that you have read, understood, and agree to this Refund Policy. This policy forms part of our Terms and Conditions and should be read in conjunction with our Privacy Policy.

 

This policy reflects our commitment to Islamic business ethics and customer satisfaction. We strive to resolve all issues fairly and in accordance with both Islamic principles and applicable consumer protection laws.